Bahasa Customer Care Process Associate

6 days ago

Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

Job Description
Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Requirements

  • Strong Communication & Customer Service Skills - English and Vietnamese
  • 3 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.
  • For remote work a secure workspace and effective internet connectivity is necessary.

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