Customer Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCrypto Full time $45,000 - $60,000
Exciting Tech Career Opportunity

We are seeking a skilled Customer Support Specialist to join our team

As a customer-centric organization, we strive to provide exceptional technical support and customer experience for leading SaaS, Software, and Hardware solutions.

This role offers the chance to thrive in a multicultural environment while enjoying the flexibility of remote work. You will have the opportunity to master new skills, achieve challenging goals, and be part of a People First management approach.

You will:

  • Deliver top-notch customer support through chats and emails.
  • Nurture positive relationships with customers.
  • Maintain team KPIs.
  • Stay up-to-date with cutting-edge technology.
  • Work securely with customers' sensitive information.
  • Apply the latest customer happiness practices.
  • Develop working knowledge of our client's products and services.
  • Collaborate with developers and other IT departments.

To succeed in this position, you will need:

  • B2 level English and native Chinese.
  • At least 6 months of experience in customer support.
  • Experience with live chats and emails.
  • Personal or professional experience in crypto.
  • Strong analytical and research skills.
  • A positive and responsible attitude.
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

A great plus would be:

  • Experience with CRM systems.
  • Experience with Salesforce or Zendesk.

We offer:

  • Flexible schedule.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Work-life balance.
  • Responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

About Us

We are a global provider of secure technical, customer support, and CX services for tech companies. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and expanded globally with multiple hubs around the world.

We treat our team members like valued clients, surrounding them with unlimited care, individualized support, and a positive work experience.

We welcome individuals from diverse backgrounds and experiences. If you're passionate about delivering excellent customer support, please send your CV in English highlighting your outstanding skills.

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