Customer Support Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱6,000,000 - ₱9,000,000
Job Role

We are seeking a skilled Customer Support Specialist to provide exceptional customer service and support.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. You will be responsible for resolving customer complaints, managing efficient usage of time and resources, and working collaboratively with colleagues to achieve team goals.

Key Responsibilities:
  • Provide professional and efficient customer service as guided by defined processes and procedures.
  • Resolve customer complaints, including missed shipments and incorrect drop-offs, and requests for credit.
  • Manage efficient usage of production time and company resources.
  • Work collaboratively with colleagues to achieve team goals and contribute to other projects as needed.
Requirements:
  • Graduate of any 4-year course or engineering discipline course.
  • At least two years experience gained from interactive customer service and related functions is preferred.
  • Strong problem-solving and critical thinking skills.
  • Excellent written and spoken communication skills in English.
Benefits:
  • A competitive salary and benefits package.
  • Flexible time off plans, including paid parental leave and vacation and holiday leave.
  • Opportunities for career growth and development.

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