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Customer Service Lead Role

1 week ago

Davao City, Davao, Philippines CDY BURGER STAND Full time

We are looking for a Customer Service Lead to join our team at CDY BURGER STAND. As a Customer Service Lead, you will be responsible for ensuring that customer needs are met and exceeded.

About the Job
  • You will be the primary point of contact for customer complaints and issues, resolving problems in a fair and efficient manner.
Main Responsibilities
  • Greet customers in a friendly and welcoming manner, providing assistance in finding products and answering any questions they may have.
  • Listen to customer concerns and respond promptly, resolving issues to the customer's satisfaction.
  • Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction.
  • Communicate effectively with customers, listening actively and responding clearly to their needs.
Requirements
  • A high school diploma or equivalent is required for this role. Previous retail or customer service experience is highly desirable.
  • Strong communication and problem-solving skills are essential for success in this position, as you will be interacting with customers and resolving complex issues on a regular basis.
  • The ability to work flexible hours, including weekends and holidays, is also necessary.
  • Basic math skills are required for handling cash transactions accurately.

We offer a competitive compensation package and opportunities for professional growth and development.