Remote Telecommunications Administrator

3 days ago

Quezon City, National Capital Region, Philippines beBeeTelecommunications Full time ₱150,000 - ₱250,000

Job Title: Telecommunications Coordinator

Job Summary:

This role involves coordinating with field technicians to ensure timely and efficient delivery of technical services.

  • Maintain a strong client relationship by arranging and coordinating onsite technical services, adhering to SLA's (Service Level Agreements).
  • Review each new service call and ensure all required information is present and accurate.
  • Identify local technicians to perform service, prepare them for the task, and set expectations for service delivery, including ETA, tools needed, documentation requirements etc.
  • Document all aspects of service activity, including ETA's, Parts Tracking, Job Status etc.
  • Provide excellent communication to Customers, Technicians, and Accounting teams to ensure smooth call flow; utilizing phone, email, IM, and internal system notes effectively and professionally.
  • Keep job queue clean and up to date with all necessary / required information and accurate follow-up dates.
  • Closing service calls by EOD the same day the call is completed.
  • Manage return visit process quickly and accurately to ensure payment for all service done.
  • Answer phone calls in a timely fashion.

Key Responsibilities:

  • Coordinate field technicians to meet customer demands.
  • Review and verify service calls for accuracy.
  • Prepare technicians for service calls, ensuring timely delivery.
  • Document service activities, tracking progress.
  • Communicate effectively with customers, technicians, and accounting teams.
  • Maintain a clean and organized job queue.
  • Closing service calls promptly.
  • Process returns efficiently.
  • Respond to phone calls promptly.
Requirements:
  • 2-3 years experience in remote administrative support.
  • Detail-oriented and excellent communication skills.
  • Able to handle high stress/high volume workload.
  • Ability to manage multiple tasks simultaneously.
  • Work independently.

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