Chief Retention Officer

14 hours ago

General Santos, Soccsksargen, Philippines beBeeRetention Full time ₱1,200,000 - ₱1,500,000
Customer Success Manager Role

Our company is seeking a strategic customer success manager to play a crucial part in enhancing customer retention by designing intuitive experiences and implementing tactics to minimize churn.

Main Responsibilities
  • Analyze key performance indicators to inform retention strategies.
  • Collaborate with cross-functional teams to optimize UI/UX and reduce churn.
  • Develop and test solutions to improve user experience and usability.
  • Partner with sales and marketing teams to align retention initiatives with business objectives.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
Key Requirements
  • Thorough understanding of SaaS, user journey mapping, and usability principles.
  • Strong grasp of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.

By joining our organization, you will have the opportunity to grow professionally in a dynamic environment where you can make a real impact.

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