Chief Customer Experience Architect

15 hours ago

General Santos, Soccsksargen, Philippines beBeeOperational Full time $120,000 - $150,000
Customer Success Operations Manager

We are seeking an experienced professional to join our team in a key role that combines customer success and operations. As a Customer Success Operations Manager, you will play a crucial part in designing and implementing systems and processes that drive long-term retention and expansion.

About the Role
  • You will be responsible for defining, implementing, and refining workflows that support Customer Success, Support, and Onboarding teams.
  • You will standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • You will act as the primary administrator and owner of Gainsight and Salesforce for the CS org.
  • You will manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • You will drive automation to reduce manual work and improve efficiency.
  • You will build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • You will track KPIs and provide insights that drive customer outcomes and operational efficiency. Conduct root cause analysis on churn or support bottlenecks, and propose solutions.

This role is ideal for someone with a can-do attitude, an analytical mindset, and experience with SaaS / subscription business models. If you have 5+ years of experience in Customer Success, RevOps, or related operations roles, and exposure to renewal forecasting and customer revenue operations, this could be the perfect opportunity for you.

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