Employee Experience Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeCareer Full time $40,000 - $55,000
Senior Recruitment Coordinator Job Opportunity

We are seeking a skilled Senior Recruitment Coordinator to join our team. As a key member of our HR operations, you will play a vital role in supporting the employee experience by delivering exceptional service and ensuring seamless transactional processes.

Your primary responsibilities will include responding to employee inquiries and transactional services over various communication channels with excellent communication skills. You will also support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination, and leave of absence on Workday.

You will create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions. Additionally, you will work with onshore partners to get trained on all queries received from employees and create a repository for all out-of-scope queries.

This is an opportunity to grow your career with a leading global organization.

Responsibilities:
  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Work with onshore partners to get trained on all queries received from employees.
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
Qualifications:
  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts

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