Cloud Expert for Unified Communication

6 hours ago

San Fernando, Central Luzon, Philippines beBeeExpert Full time ₱700,000 - ₱1,020,000
Senior Cloud Expert Wanted

Are you an expert in cloud-based contact center solutions? We are looking for a skilled Senior Genesys Cloud Engineer to join our team.

The ideal candidate will have experience with designing, implementing and maintaining unified communication platforms. They will work closely with cross-functional teams to ensure seamless integration of our solutions.

  • Provide technical consultation support to customers worldwide.
  • Design and implement complex configuration programming changes.
  • Act as Project Lead and Technical Lead on need-to-need basis.
Requirements

To succeed in this role, the candidate should have:

  • 5-8+ years of experience in the contact center industry with 5-7 years' experience of other Telephony platform.
  • Implementation experience on Telephony, Contact Center, Integrations, Reporting, Text & Speech Analytics, Quality Management (Call Recording), Call Routing, Performance Management, Email, Chat, Social, Co-Browse, Interactive Voice response, Voice & Digital Bots, and AppFoundry Partners.
  • Understanding of Genesys products with multiple used cases for multiple industries.
  • Ability to create Private, Public SIP Trunks with multiple Carriers and third party ACDs.
  • ITIL model of service delivery, understanding of SLA's, contracts.
  • Exposure to supporting global customers, working 24*7 environment.

The candidate must be able to secure Contact Center platform using several Security techniques in a PCI and HIPAA environments.

Key Skills

This role requires strong technical background, good understanding and knowledge of Software Architecture, Integration capabilities and Data models.

  • Networking Skills: TCP/IP, Session Initiation Protocol, WAN understanding, and Telecom CDN knowledge.
  • Strong knowledge on APIs and ability to Guide Developer with recommendations.

The candidate must have knowledge on Genesys Cloud Integration with Active directory, any known CRM and known ERP Solutions.

This is an exciting opportunity to work with a dynamic team and contribute to the success of our clients.

We are looking for someone who is passionate about technology, has excellent problem-solving skills, and is able to work effectively in a fast-paced environment.

Working Conditions

This is a remote position that requires flexibility and adaptability.

As a Senior Genesys Cloud Engineer, you will have the opportunity to work with a variety of technologies and platforms, and will be responsible for designing, implementing, and maintaining our contact center and unified communication platform for our clients.

You will work closely with cross-functional teams, including sales, marketing, and customer success, to ensure seamless integration and implementation of our solutions.

This role offers a competitive benefits package, as well as opportunities for professional growth and development.

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