Helpdesk Technician Assistant
7 days ago
At TeleTech Holdings, Inc., we're on a mission to revolutionize customer experience. As a Helpdesk Technician Assistant, you'll play a vital role in helping our clients resolve technical issues and provide top-notch support. Working remotely in Metro Manila, Philippines, you'll be part of a dynamic team that's passionate about delivering exceptional service.
About the Role:
- Respond to user inquiries, assess problems, and resolve issues with computer hardware or software
- Work closely with other IT department personnel to provide assistance on tasks outside your knowledge or expertise
- Balance creative and technical problem-solving, customer service, and collaboration to ensure seamless IT support
Responsibilities:
- Handle inbound phone calls and log tickets in the ticketing system
- Manage emails and web-based ticket queues
- Take ownership of emails that arrive in the team mailbox and reply to the sender with a status update
- Resolve non-critical requests/problems submitted via web-based ticket or escalate to the appropriate team for resolution
- Document progress and results of testing fixes
Requirements:
- BA/BS degree or equivalent experience
- Desktop support/troubleshooting skills
- Understanding of basic network connectivity and troubleshooting
- Ability to multitask in a high-stress environment
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Mandaluyong City, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignites your career with TTEC's award-winning employment experience.As a Helpdesk - Service Desk Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...
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