IT Support Technician L1
7 days ago
Company Overview:
Our client is one of Australia's Leading Retail Pharmacy Groups and is still growing, including internationally. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on a wide range of brands and products.
Job Description:
We are seeking an experienced IT Support Technician L1 to join our team. As a key member of our support team, you will be responsible for providing first-level technical support to our customers.
Key Responsibilities:
- Deliver exceptional customer service and resolve technical issues in a timely manner
- Manage application deployment using approved software tools
- Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
- Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management
Requirements:
- With 1.5+ years of experience in a service desk environment
- Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
- Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
Perks:
- Medical, Dental Coverage, and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
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