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Call Center Agent Expert
2 weeks ago
About the Job
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We are currently looking for a highly motivated and organized Call Center Agent Expert to join our team at Work Services. As a key member of our support staff, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
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Key Responsibilities:
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- Respond to customer calls in a timely and efficient manner.\
- Resolving customer complaints and concerns in a fair and consistent manner.\
- Maintain accurate customer records and update them as necessary.\
- Work collaboratively with other teams to resolve complex customer issues.\
- Stay up-to-date with company policies and procedures related to customer service.\
- Participate in ongoing training and development programs to improve customer service skills.\
- Requirements:\
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- High school diploma or equivalent required.\
- Prior customer service experience preferred but not required.\
- Excellent communication and interpersonal skills.\
- Able to work in a fast-paced environment and adapt to changing priorities.\
- Flexible scheduling and willingness to work overtime as needed.\
- Job Type: Full-time.\
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- Competitive salary and benefits package available.