Business Systems Analyst
4 weeks ago
At Hunter's Hub Inc, we are seeking a highly skilled Business Analyst Hybrid to join our team. This role will be responsible for collaborating with stakeholders to gather and document business requirements, analyzing business needs, and translating them into functional requirements for Genesys Cloud.
Key Responsibilities:- Requirements Gathering and Documentation:
- Collaborate with stakeholders to gather and document business requirements.
- Write and maintain Business Requirement Documents (BRDs) to ensure clarity and alignment with project objectives.
- Genesys Cloud Implementation and Optimization:
- Analyze business needs and translate them into functional requirements for Genesys Cloud.
- Collaborate with technical teams to configure and optimize Genesys Cloud for improved customer experience.
- Agile Scrum Participation:
- Work closely with the development and QA teams in an Agile Scrum environment to ensure timely delivery of solutions.
- Participate in daily stand-ups, sprint planning, and retrospectives to maintain project momentum and address any roadblocks.
- Quality Assurance:
- Develop and execute comprehensive test plans and test cases to ensure the functionality and quality of solutions.
- Conduct unit testing on deliverables to validate that they meet business and technical requirements.
- Vendor Management:
- Manage relationships with external vendors to ensure service-level agreements (SLAs) are met.
- Coordinate with vendors to troubleshoot issues and implement solutions in collaboration with internal teams.
- Report and Technical Documentation:
- Prepare detailed reports and technical documentation for stakeholders, summarizing project progress, test results, and system performance.
- Collaborate with technical teams to gather and compile data for analysis and decision-making.
- Minimum of 3 years of professional experience as Business Analyst.
- At least 1 year of experience/background in Genesys Cloud.
- Experience in Agile Scrum methodology.
- Experience in writing Business Requirement Document (BRD) and Data Gathering.
- Experience in Quality Assurance work primarily writing and executing effective Test Cases, and Test Plans.
- Experience in Creating test plans and running unit tests on work developed by the team.
- Experience in gathering reports and creating technical documentation.
- Vendor Management background.
- Excellent communication skills.
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