Talent Acquisition Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱250,000 - ₱350,000
Job Opportunity

We are seeking a talented individual to fill the role of Customer Success Specialist.

The successful candidate will be responsible for managing high volumes of customer contacts and communications via phone and email daily, using contact search and productivity tools to verify contact information. They will also conduct health checks at recurring intervals to gauge product satisfaction and value completion.

Key Responsibilities:

  • Manage high volume of customer contacts and communications via phone and email daily
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails

Requirements:

  • 2+ years of experience working in customer service
  • Prior success in achieving personal and team sales quotas/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem-solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM

Benefits:

  • Health Insurance with Dental Coverage
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs

This is a full-time opportunity that requires occasional attendance to our office in the NCR region. A reliable internet connection and dedicated workspace at home are necessary. We offer a competitive package of benefits and rewards to support your career growth and well-being.

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