Advanced IT Solutions Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $6,500 - $6,900
Job Title:

IT Support Specialist

About the Role:
  • Our team is looking for a skilled IT Support Specialist to provide advanced technical support and escalated troubleshooting for IT systems, hardware, and software platforms.
  • You will work closely with other IT functions to ensure efficient issue resolution and user satisfaction.
Responsibilities:
  • Handle escalated issues from initial support, including hardware, software, network, and application issues.
  • Perform root cause analysis and implement permanent solutions.
  • Manage and resolve incidents and service requests using ITSM tools.
  • Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Contribute to internal documentation and knowledgebase articles to improve resolution efficiency and promote self-service.
Requirements:
  • Experience supporting IAM platforms such as Okta.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Able to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.

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