Voice Campaign Quality Expert
1 day ago
This role focuses on ensuring exceptional quality in customer service and sales within a voice campaign.
The successful candidate will be responsible for interpreting and implementing quality assurance standards, providing accurate and comprehensive feedback, and documenting quality assurance activities.
Key Responsibilities- Review agents' conversations to ensure compliance with quality standards, guidelines, and procedures.
- Maintain audit, coaching, and performance logs.
- Document audit observations and communicate trends to the QA Manager.
- Contribute to call calibration sessions and participate in team meetings to discuss agent evaluation feedback.
- Minimum 2-3 years of experience as a Quality Assurance Analyst in Customer Service and Sales.
- At least 1 year of experience as an independent contractor with personal equipment and a dependable internet connection.
- Excellent analytical and problem-solving abilities, attention to detail, and outstanding communication skills.
- Highly developed attention to detail and ability to work independently with minimal supervision.
- Proven track record of consistently meeting and exceeding set goals.
- Strong computer skills and knowledge of Google Workspace, Microsoft, and Salesforce.
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