Voice Campaign Quality Expert

1 day ago


Bacoor, Calabarzon, Philippines beBeeQualityAnalyst Full time ₱800,000 - ₱1,600,000
Job Overview

This role focuses on ensuring exceptional quality in customer service and sales within a voice campaign.

The successful candidate will be responsible for interpreting and implementing quality assurance standards, providing accurate and comprehensive feedback, and documenting quality assurance activities.

Key Responsibilities
  • Review agents' conversations to ensure compliance with quality standards, guidelines, and procedures.
  • Maintain audit, coaching, and performance logs.
  • Document audit observations and communicate trends to the QA Manager.
  • Contribute to call calibration sessions and participate in team meetings to discuss agent evaluation feedback.
Required Skills And Qualifications
  • Minimum 2-3 years of experience as a Quality Assurance Analyst in Customer Service and Sales.
  • At least 1 year of experience as an independent contractor with personal equipment and a dependable internet connection.
  • Excellent analytical and problem-solving abilities, attention to detail, and outstanding communication skills.
Benefits
  • Highly developed attention to detail and ability to work independently with minimal supervision.
  • Proven track record of consistently meeting and exceeding set goals.
  • Strong computer skills and knowledge of Google Workspace, Microsoft, and Salesforce.


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