Remote Call Center Advocate

1 week ago


Mandaue City, Central Visayas, Philippines beBeeRepresentative Full time ₱800,000 - ₱1,000,000

Customer Service Representative Position Overview

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MCI seeks a skilled Customer Service Representative to handle inbound and outbound customer service initiatives. This role is ideal for individuals who enjoy helping others and are proficient in communication.

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Key Responsibilities:

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  • Handle customer inquiries professionally and efficiently, ensuring prompt resolution of issues.
  • Utilize problem-solving skills to resolve customer concerns on the first call.
  • Research and gather information from various systems to support customer needs.
  • Document interactions accurately and process claims effectively.
  • Guide customers through available options to find the best solutions.
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A strong command of the English language is required, with prior experience in call center settings and work-from-home arrangements being advantageous.

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Requirements:

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  • Must be 18 years or older.
  • Possess a high school diploma or equivalent.
  • Have previous call center experience.
  • Be comfortable working from home.
  • Demonstrate a strong command of the English language.
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Familiarity with Microsoft Office and typing speed of at least 20 WPM are also essential for success in this role.

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Benefits and Opportunities:

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This position offers a unique blend of remote work flexibility and opportunities for growth and development in a dynamic environment.

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What We Offer:

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We provide a comprehensive package that includes competitive compensation, ongoing training, and a supportive team environment.

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