Client Onboarding Expert

3 hours ago


San Fernando, Central Luzon, Philippines beBeeImplementation Full time ₱6,000 - ₱9,000
Customer Implementation Specialist Job

Workstream's mission is to build a comprehensive HR, payroll, and hiring platform for managing hourly workforce. This market has been underserved by technology.

We are seeking a full-time Cross-Functional Implementation Expert to join our growing team. This person will be a key member of our customer success team and will collaborate with cross-functional teams to ensure customer satisfaction.

Key Responsibilities:
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success.
Required Skills and Qualifications:
  • Implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll expertise: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Desirable Qualifications:
  • Startup background (1–3 years).
  • Experience with PH payroll.

This position requires strong analytical and communication skills, along with the ability to manage multiple projects and stakeholders to help a customer go live. The ideal candidate will be entrepreneurial, hungry, passionate, and tech-savvy, with a long-term interest in growing with a Silicon Valley-based organization.



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