Client Relationship Specialist

6 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time $90,000 - $120,000
Client Services Manager Job Description

This role involves overseeing client relationships, managing onboarding and implementation, driving client enablement and platform advocacy, and collaborating with cross-functional teams.

Key Responsibilities:
  • Serving as the primary point of contact for all client communication, meetings, and escalations.
  • Building long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.
  • Participating in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
Onboarding & Implementation
  • Leading the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
  • Providing onboarding for new client staff, ensuring continuity in platform knowledge and usage.
  • Supporting internal client change management and training during organizational events or new initiative rollouts.
  • Coordinating closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
Client Enablement & Platform Advocacy
  • Encouraging and driving regular usage of the platform by promoting relevant features and best practices.
  • Participating in client events and live implementations to support system usage and address real-time questions.
  • Tracking and reporting on key success metrics, usage patterns, and feedback to improve overall customer experience.
Required Skills & Qualifications:
  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.
About This Role:

This is a challenging yet rewarding position that requires strong interpersonal and technical skills. If you are passionate about delivering exceptional customer experiences and have a knack for building lasting relationships, we encourage you to apply.

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