Senior Operations Manager

2 weeks ago


Quezon City, National Capital Region, Philippines beBeeSenior Full time ₱800,000 - ₱1,000,000
Job Summary

This is a Senior Manager position responsible for leading a team of up to 20 employees and delivering customer satisfaction, business results, and employee satisfaction.

The successful candidate will be responsible for effectively communicating corporate and business expectations to all team members, executing corporate, regional, and local business imperatives to optimize team results, and demonstrating company core values and culture.

Key Responsibilities
  1. Hire the right people and set clear expectations for their roles and responsibilities.
  2. Identify and reinforce positive behaviors through formal and informal reward and recognition programs.
  3. Execute corporate, regional, and local business imperatives to optimize team results and achieve business objectives.
  4. Develop and implement strategies to improve customer satisfaction, employee engagement, and business performance.
  5. Lead by example and demonstrate company core values and culture in all interactions with team members.
Requirements
  • 2-3 years' experience as Team Manager/Supervisor in a BPO Industry.
  • With at least 1-year recent experience as Team Manager/Supervisor supporting US Bank Financial Services/Financial Technology as LOB/Campaign.
Benefits

As a member of our team, you will enjoy a range of benefits including competitive salary, comprehensive training program, and opportunities for career growth and development.



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