
Senior Operations Manager
1 week ago
Job Title: Senior Operations Manager
This role oversees daily activities of a team of customer service professionals.
- Evaluate direct reports' performance on a regular basis to ensure they meet established standards.
- Identify and address any performance-related issues through corrective action plans.
- Ensure the team meets contractual Key Performance Indicators (KPIs) and financial expectations.
Responsibilities:
- Provide guidance and support to team members to enhance their skills and knowledge.
- Maintain open communication channels with the team to keep them informed about company policies and objectives.
- Conduct regular team meetings to facilitate collaboration and problem-solving.
Requirements:
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