Forecasting Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeWorkforceScheduler Full time ₱7,000,000 - ₱9,000,000

Job Summary:

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  • Maintain and develop comprehensive hiring plans to ensure alignment with client metrics and internal productivity goals.
  • Generate accurate rolling forecasts based on historical data, trending call volume, AHT, Service Level, and shrinkage factors.
  • Standardize forecasting methods and mechanize tools for identifying patterns used in forecasting.
  • Stay up-to-date with industry trends and collaborate with the client in trending exercises.
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Required Skills and Qualifications:

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  • Bachelor's/Associate Degree or equivalent work experience.
  • At least 1 year of forecasting and resource planning experience in a call center environment.
  • Strong analytical and problem-solving skills.
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Benefits:

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  • Full-time employment opportunity.
  • Opportunity to work independently with minimal supervision.
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Others:

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  • Seniority level: Entry-level.
  • Employment type: Full-time.
","titles": [

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