Implementing Payment Solutions

7 days ago

Cebu City, Central Visayas, Philippines beBeeImplementation Full time ₱800,000 - ₱1,000,000
Technical Implementation Manager

As a technical expert in implementation, you will work closely with clients to understand their business requirements and provide guidance on payment transactions. You will be responsible for managing integration projects, serving as the primary contact for implementation matters, and offering technical consultation. Your role requires a thorough understanding of credit card processing platforms and meticulous attention to detail.

Job Responsibilities
  • Act as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
  • Advise clients on supported connectivity options, communication protocols, transaction record formats, and product functionality.
  • Complete integration testing requirements to ensure client software integration meets all product and service standards.
  • Analyze data transmitted to test hosts or self-testing tools and communicate results to clients.
  • Manage issue diagnosis and fixes with clients in a timely and professional manner, including technical conference calls.
  • Serve as the key point of contact for successful product conversions from a technical perspective.
  • Mentor analysts and collaborate with employees on client integration projects.
  • Partner with sales consultants and subject matter experts on client calls requiring advanced technical consultation.
  • Handle complex integrations, including EMV certification with card brands.
Required Skills and Qualifications
  • Minimum 3 years of experience in a technical role within the credit card payment processing industry.
  • Minimum 5 years of experience in technical roles such as networking, technical support, quality assurance, sales engineering, or business analysis.
  • Minimum 2 years diagnosing complex issues in applications, data messages, and network connectivity.
  • Minimum 1 year of connectivity knowledge (MPLS, VPN, Internet, Cloud) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
  • Experience interpreting technical specifications and understanding transaction and file-based specifications.
  • Strong analytical skills and resourcefulness in client issue resolution.
  • Ability to work with low to moderate supervision, prioritize tasks, and handle escalated situations.
Preferred Skills and Qualifications
  • High School Diploma or GED required; College Degree preferred.
  • Experience in the Point of Sale (POS) industry; familiarity with credit card processing systems is a plus.

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