Help Customers Succeed

10 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱5,000 - ₱8,000

We are seeking a talented individual to fill the role of Remote Customer Service Agent.

Job Description

This is a wonderful opportunity to contribute to high-impact projects with iconic brands. As a Customer Service Agent, you will be responsible for providing excellent service to customers through various channels.

Key responsibilities include handling inbound and outbound calls professionally, resolving customer issues through effective problem-solving, researching and retrieving information to support customer needs, documenting interactions and process claims accurately, guiding customers through options to find solutions, following scripts and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to team members, staying current with training and updates, maintaining consistent attendance and adhering to scheduling requirements.

Successful candidates must have prior call center experience, reside within 80km of our location, possess strong proficiency in English, and meet additional qualifications as outlined below.

Required Skills and Qualifications
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus a dependent
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Equal Opportunity and Compliance

Our organization maintains a work environment free from discrimination, where employees are treated with dignity and respect. We will not discriminate or harass on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws.

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