Retail Store Team Lead

2 days ago

Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,500,000
Store Leadership Opportunity

About the Role:

The Store Manager will be responsible for overseeing the daily operations of a store, ensuring that customers receive outstanding service and that the store runs efficiently.

Key Responsibilities:
  • Team Development: Supervise and lead a team of store staff, including baristas and cashier personnel. Create work schedules, assign tasks, and provide training to new employees. Foster a positive and motivated work environment by promoting teamwork and staff development.
  • Customer Service Excellence: Ensure customers receive outstanding service by maintaining high standards of product quality and presentation. Handle customer inquiries, concerns, and complaints promptly and professionally. Train and coach staff in delivering exceptional customer experiences.
  • Store Operations Management: Oversee daily store operations, including opening and closing procedures. Manage inventory levels, conduct regular stock checks, and place orders to maintain sufficient stock. Monitor and control operational costs to meet business goals.
  • Sales Growth Strategy: Set and achieve sales targets and KPIs. Implement sales strategies and promotions to drive revenue growth. Participate in local marketing initiatives to attract and retain customers.
  • Quality Assurance: Ensure all products are prepared and served according to high standards of quality and presentation. Conduct quality checks on ingredients, equipment, and finished products.
  • Health and Safety Compliance: Maintain a safe and clean working environment by enforcing hygiene and safety standards. Adhere to local health regulations and food safety guidelines.

Requirements:

  • Bachelor's degree in business or related field is preferred.
  • Previous supervisory or management experience in a retail or food service environment is an asset.
  • Excellent interpersonal and communication skills.
  • Strong leadership abilities with the capacity to motivate and mentor a team.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Basic math skills and the ability to manage inventory and sales data.
  • Knowledge of food safety regulations and health standards.
  • Flexibility in working hours, including evenings and weekends.
  • Enthusiasm for delivering exceptional customer experiences.

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