Expert Customer Care Representative

1 week ago

Barcelona, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱60,000
Customer Support Specialist Job Description

The Opportunity:

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, what can you expect if you join us?

  • One of the fastest-growing and most innovative DTC brands in the world.
  • Highly experienced founders team with multiple successful projects and over $700M+ in collective experience.
  • A great self-improvement-driven culture of top A-players in their respective fields.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free.

Job Responsibilities:

  • Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management: Collaborate with multiple internal stakeholders to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.

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