Operational Hub Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeManager Full time ₱2,000,000 - ₱2,500,000
Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for coordinating all technical team activities, optimizing our Thread AI automation system, and ensuring exceptional client service delivery.

Key Responsibilities

  • Technical Team Coordination: Balance technical team workload between incident response and project delivery.

  • Project Management: Own budget tracking, cost management, and profitability analysis for assigned projects.

  • Performance Management: Conduct technical team performance reviews and manage day-to-day employee relations.

  • Team Development: Handle technical team conflict resolution, professional development planning, and coaching.

  • Quality Assurance: Ensure all technical work meets company standards before client delivery.

  • Escalation Management: Serve as primary escalation point for technical issues, involving DevOps or CTO based on issue type.

  • On-Call Coordination: Manage weekly on-call rotation schedule for after-hours emergency response (P1 and security incidents).

Required Qualifications

  • Technical Experience: 3+ years in IT services with team management experience and project P&L responsibility.

  • Team Leadership: Experience managing technical support operations, performance reviews, and employee development.

  • Financial Management: Proven track record of budget tracking, cost management, and project profitability analysis.

  • Process Optimization: Experience implementing operational improvements, workflow automation, and quality systems.

  • Client Interface: Professional communication skills for client-facing technical coordination and project management.

Benefits

HMO & Gov Contribution Allowance: An allowance towards Health Maintenance Organization (HMO) and government contribution will be provided after a 90-day probationary period.

Personal Time Off: Personal time off will be granted after a 90-day probationary period.

Others

13th Month Pay: A 13th-month pay will be provided to the selected candidate.

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