Global Customer Advocate
4 days ago
We are looking for a highly motivated and enthusiastic Global Customer Advocate to join our SupportYourApp team. As a crucial part of our customer support division, you will be instrumental in shaping our clients' perceptions and fostering lasting relationships.
About the Role:
- Offer exceptional customer support via live chats and emails
- Establish trust and rapport with customers, ensuring their complete satisfaction
- Regularly meet and exceed team performance metrics
- Stay current with the latest technologies and industry trends
- Maintain the confidentiality of sensitive customer information
- Implement innovative customer happiness strategies
- Acquire in-depth knowledge of our clients' products and services
- Effectively collaborate with developers and other departments within various IT companies
Requirements:
- Demonstrated upper intermediate (B2 level) proficiency in both Chinese and English languages
- No less than 6 months of experience in a customer support role
- Proven expertise in live chat and email support
- An interest in crypto or stock exchange markets
- Excellent analytical and research abilities
- A positive and responsible attitude
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Bonus Points:
- Experience with CRM software
- Background in finance or cryptocurrency
- Familiarity with Salesforce or Zendesk
Why Choose Us:
- A flexible schedule tailored to your needs
- The freedom to work remotely full-time
- A dynamic international environment
- Compensation in USD
- Incentives for referrals
- Paid comprehensive training and probation
- A perfect blend of work and life
- A supportive management team committed to your growth and long-term success
- An ideal setting for self-improvement and growth
About Us:
We are SupportYourApp, a trailblazing Support-as-a-Service company dedicated to providing premium customer support and CX solutions. With 8 global hubs and over a decade of experience, we strive to deliver unparalleled support experiences to tech companies worldwide.
Join us at SupportYourApp and embark on a rewarding career journey. Apply now by submitting your CV in English, highlighting your outstanding skills. Visit our website: www.supportyourapp.com.
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