Non-Voice Customer Service Representative

1 month ago


Pasig, National Capital Region, Philippines MIRANDA GLOBAL SOLUTION Full time
Job Description

MIRANDA GLOBAL SOLUTION is seeking a highly skilled Non-Voice Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service through chat and email.

Key Responsibilities:
  • Maintain data entry requirements by following industry-standard procedures and techniques.
  • Coordinate with customers online, either collecting or providing them with information through a web-based chat program or via email.
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enter customer and account data by inputting alphabetic and numeric information on a keyboard or optical scanner according to screen format.
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Test customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secure information by completing database backups.
Requirements:
  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • At least 1 year of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Familiarity with data entry software and systems.
What We Offer:
  • $45,000 - $55,000 per year, depending on experience.
  • Competitive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities.


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