Network Engineer 2
4 weeks ago
As a Network Engineer – Tier 2 at Seidotech Solutions Corp., you will be the first technical escalation point for business-impacting problems in our customers' environments. Your technical expertise will be challenged daily, and you will be expected to provide fast, effective, and courteous service.
Key Responsibilities:
- Monitor customer ticket queues and triage tickets that require immediate attention.
- Remain aware of customer service-level agreements and strive to meet or exceed them regularly.
- Become the owner of your tickets by digging in to solve the problem or escalating to a higher technical tier when necessary.
- Identify and troubleshoot recurring platform issues and engage with senior engineering teams for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports via ticket updates and/or customer-facing communications.
- Be responsible for proactive and reactive Incident Response due to network, system, or service anomalies.
- Provide top-notch technical support in areas of Networking subject-matter expertise.
- Monitor and work with various network management tools.
- Troubleshoot networking, routing, and interconnectivity issues, including troubleshooting of network device configuration.
- Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
Requirements:
- A curious disposition
- Strong written and oral communication skills
- Strong documentation and reporting skills
- Adaptability and flexibility
- A commitment to providing exemplary customer service
- A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer
- Layer 2 & 3 switching, VLANs, 802.1Q, and Static IP routing experience
- The ability to review, assess, and modify basic firewall rules
- Experience with static site-to-site and end-user VPN technologies, handling carrier/ISP interactions, and enterprise class carrier/ISP technologies such SDWAN, private circuits, metro WAN, dedicated internet, MPLS
- At least one, if not more, of these industry certifications: CCNA, CCNP, JNCIA-JUNOS, DCA.
Preferred Qualifications:
- Experience with public cloud networking (I.e. Azure, AWS, Google Cloud)
- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
- Experience with any of the following tools: SolarWinds N-central, Kaseya VSA, SolarWinds Network Performance Monitor, Wireshark
- Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate
- A Bachelor's Degree in a related field.
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