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Network Engineer 2
1 month ago
As a Network Engineer – Tier 2 at Seidotech Solutions Corp., you will be the primary point of contact for resolving complex network issues that impact our customers' environments. Your technical expertise will be put to the test daily, and you will be expected to provide fast, effective, and courteous service to meet our high standards.
Key Responsibilities- Monitor customer ticket queues and triage tickets that require immediate attention, working collaboratively with a team of professionals to ensure timely resolution.
- Remain aware of customer service-level agreements and strive to meet or exceed them on a regular basis.
- Take ownership of your tickets by digging in to solve the problem or escalating to a higher technical tier when necessary.
- Identify and troubleshoot recurring platform issues and engage with senior engineering teams for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system, or service anomalies.
- Provide top-notch technical support in areas of Networking subject-matter expertise.
- Monitor and work with various network management tools.
- Troubleshoot networking, routing, and interconnectivity issues, including troubleshooting of network device configuration.
- Identify and drive opportunities to automate repeatable networking tasks, including through creation and maintenance of scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry-specific certifications.
- Participate in recurring after-hours on-call rotations.
- A curious disposition.
- Strong written and oral communication skills.
- Strong documentation and reporting skills.
- Adaptability and flexibility.
- A commitment to providing exemplary customer service.
- A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer.
- Layer 2 & 3 switching, VLANs, 802.1Q, and Static IP routing experience.
- The ability to review, assess, and modify basic firewall rules.
- Experience with static site-to-site and end-user VPN technologies, handling carrier/ISP interactions, and enterprise-class carrier/ISP technologies such as SDWAN, private circuits, metro WAN, dedicated internet, MPLS.
- At least one, if not more, of these industry certifications: CCNA, CCNP, JNCIA-JUNOS, DCA.
- Experience with public cloud networking (i.e. Azure, AWS, Google Cloud).
- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF.
- Experience with any of the following tools: SolarWinds N-central, Kaseya VSA, SolarWinds Network Performance Monitor, Wireshark.
- Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate.
- A Bachelor's Degree in a related field.
