Senior Customer Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱41,000 - ₱45,000

Customer Support Role

We are looking for a skilled and experienced professional to provide comprehensive support to customers via phone, email, or chat.

The ideal candidate will possess strong expertise in resolving complex issues and communicating effectively with clients.

Key Responsibilities:

  1. Provide timely and effective solutions to customer complaints and issues.
  2. Develop and maintain a thorough knowledge of products and services.
  3. Collaborate closely with internal teams to ensure seamless communication and efficient issue resolution.
  4. Analyze customer feedback to identify trends and areas for improvement.
  5. Stay organized and manage multiple priorities effectively.
  6. Maintain accurate records and documentation.
  7. Participate in ongoing training and development to enhance skills and knowledge.

Required Skills:

  1. Excellent English proficiency is required.
  2. Candidates must be highly organized and able to work independently.
  3. All candidates are required to have excellent communication and interpersonal skills.
  4. Mid-level candidates must have at least 3 years of relevant experience in customer-facing roles.
  5. Strong problem-solving skills and attention to detail are essential.

What We Offer:

  1. Opportunities for career growth and advancement.
  2. A supportive and inclusive team environment.
  3. Ongoing training and development opportunities.
  4. A competitive salary and benefits package.
  5. Flexible work arrangements and work-life balance.
  6. Opportunities to make a meaningful impact on customer satisfaction and loyalty.

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