
Business Operations Specialist
2 days ago
We are seeking a highly skilled Business Operations Specialist to join our team. This individual will play a key role in managing all client communications, ensuring proactive follow-ups, and eliminating missed opportunities.
About the Role- The Business Operations Specialist will be responsible for coordinating between office, field teams, and subcontractors to maintain clear communication channels and updated job requirements.
This role is ideal for an organized and detail-oriented individual with strong administrative skills. The successful candidate will have experience with construction or trades industry administrative processes and be proficient with accounting software (Xero experience preferred) and construction management tools.
Responsibilities:- Manage all client communications with 24-hour response times and proactive follow-ups.
- Coordinate between office, field teams, and subcontractors.
- Handle comprehensive administrative tasks including data entry, invoice processing, and maintaining organized job documentation.
- Oversee compliance management, including build pass, WHS documentation, and ensuring all job documents are properly maintained.
- Utilize and optimize software systems for maximum efficiency and quality control processes.
- Chase up employee tasks, deliverables, and site reporting to improve team accountability and performance.
- Assist with quoting and tendering processes, including supplier price checking and quote comparisons.
- Forward all financial documents to Xero and manage systematic invoice processing to prevent cash flow delays.
- Implement weekly checklists for site managers covering job variations, accidents, client satisfaction, and progress updates.
- Strong experience with construction or trades industry administrative processes.
- Proficiency with accounting software (Xero experience preferred) and construction management tools.
- Excellent written and verbal communication skills with ability to interact professionally with clients and team members.
- Experience with compliance documentation and understanding of WHS requirements in construction.
- Strong organizational skills with ability to manage multiple projects and deadlines simultaneously.
- Proactive mindset with ability to identify process improvement opportunities.
- Experience with data entry, invoice processing, and financial administration.
- Comfortable using screen recording software and creating process documentation.
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