Virtual Healthcare Assistant

1 day ago

Mandaue City, Central Visayas, Philippines beBeeAdministrative Full time $9,600
Medical Virtual Assistant Role

This is an exciting opportunity to work as a medical virtual assistant, providing administrative support and assisting medical professionals in various healthcare settings.

Key Responsibilities:
  • Manage incoming and outgoing calls with patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
  • Maintain exceptional phone etiquette and communication skills
  • Navigate through electronic medical records (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen to obtain medical history
  • Verify healthcare insurance coverage and eligibility
  • Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping
  • Take charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
  • Establish professional relationships with medical professionals and patients by acting as a liaison between patients and providers
  • Adhere to HIPAA policy and maintain confidentiality
Requirements:
  • Excellent verbal and written English communication skills
  • 1–2 years of experience in a medical-related field
  • Familiarity with medical terminologies and healthcare concepts
  • High school diploma or equivalent; healthcare-related degree preferred
  • Intermediate skills with Google Workspace and/or Microsoft Office
  • HIPAA certification is a plus
  • Strong attention to detail and organizational skills
  • Impartial and objective decision-making skills
  • Computer literacy and adaptability
  • Open to working night shifts and flexible schedules
Benefits:
  • Starting rate: $800 monthly
  • Employment Type: Independent Contractor
  • Free training and development opportunities
  • Paid time off and holidays
  • HMO coverage and optical rewards
  • Performance-based increases and bonuses
  • Permanent work-from-home arrangement
System Requirements:

Primary Device:

  • Processor: Intel Core i5-5000 (5th Gen) or AMD Ryzen 5 or higher
  • Memory/RAM: 8 GB
  • Operating System: Windows 10/11 64-bit or macOS Ventura
  • Headset: USB-type headset with noise-cancelling feature
  • Camera: Clear video output

Backup System:

  • Option 1: Processor: Intel Core i5-5000 (5th Gen) or AMD Ryzen 5 or higher
  • Option 1: Memory/RAM: 8 GB
  • Option 1: Operating System: Windows 10/11 64-bit or macOS Ventura
  • Option 1: Headset: USB-type headset with noise-cancelling feature (optional)
  • Option 2: UPS system capable of powering device for at least 3 hours
  • Option 2: Device with minimum 240Wh capacity
  • Option 2: Multiple plug-in capabilities for primary device and work environment

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