Customer Relationship Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Customer Operations Role Overview

We are seeking a highly motivated and detail-oriented professional to fill the Customer Operations Specialist position.

Key Responsibilities:
  • Coaching and Mentoring
    • Coach and mentor agency supervisors and coordinators in building strong relationships with key store personnel, agency screening, training, and development.
    • Determine and provide personal training and development programs for key agency personnel via field coaching and one-on-one meetings through our Kamustahan Program.
  • Evaluate training and development programs of key agency personnel.
  • Building Strong Store Relationships
    • Strengthen relationships with key store personnel through regular store visits in direct accounts and modern trade accounts within assigned territories.
  • Attend monthly customized tabletop reviews with key branches.
    • Determine appropriate merchandiser count and man-hours to maximize productivity.
  • Develop Merchandiser Workflow
  • Create ideal time and motion studies as a basis for merchandiser deployment.
  • Ensure deployment of quality merchandisers.
  • Promotions and Sales Program Execution
    • Ensure systems like Kamustahan, KRA Checking and Evaluation (availability, facings, planogram/MD compliance) are followed and maximized to resolve in-store merchandising concerns promptly.
    • Create and update the Store Info Manual quarterly, including key store personnel, availability scores, facings measurements, and achievement targets.
  • Ensure proper and timely execution of BTL promotions and trade promos.
  • Recruit manpower and materials needed for projects/promotions in coordination with partner agencies and suppliers.
  • Conduct regular audits and performance checks of scheduled activities.
  • Submit end project reports for major projects, including results, learnings, and recommendations.
Merchandising
  • Implement national in-store merchandising based on standard guidelines and workflows.
  • Manage regular and special POPs, including shelf talkers, headers, wobblers, mass displays, product highlights, special displays, decals, MS Displayer, and special containers.
  • Handle Out-of-Home (OOH) Merchandising.
Systems and Process Improvements
  • Suggest operational improvements in availability, visibility, merchandising, promotion execution, and bad order management.
  • Create standard BCPs for ACs at the store level to ensure productivity during store visits.
  • Develop pilot and stretch programs to test new processes improving availability, visibility, merchandising, and promo execution for growth and profit.
Administrative
  • Maintain good record-keeping systems and complete routine reports.
  • Ensure timely submission of required reports by partner agencies.
  • Manage the accomplishment, consolidation, and encoding of AC and BTL incentives.
  • Submit reports requested by the company for all MNC SKUs.
Requirements
  • Ambitious candidate with relevant experience and knowledge.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills and business acumen.
  • Basic marketing (4Ps) and computational skills.
  • Knowledge of cost-benefit analysis and basic marketing research techniques.
  • Willngness to do fieldwork and be assigned anywhere, including Laguna.

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