
Customer Engagement Specialist
2 days ago
About the Position
We are seeking a highly skilled professional to serve as the voice of our organization, engaging with customers across digital platforms.
The successful candidate will execute the day-to-day tone of voice for multiple brands in response to customer inquiries and comments received via various channels. They will drive customer loyalty through direct engagement and respond to online reviews, demonstrating our commitment to supporting our customers.
Key Responsibilities- Respond promptly to customer product/company concerns and inquiries, following established service level agreements (SLAs) and best practices for customer engagement.
- Assist the Customer Relations Team with ad-hoc assignments to support operational requirements.
- Bachelor's Degree in Communications, PR, English, Marketing, or a related field.
- Excellent writing, editing, and communication skills.
- Experience engaging with customers.
- Ability to adapt between various brand voices/tones/personalities.
- Independent self-starter.
- Strong interest in the customer experience and desire to champion our customers.
Benefits
A career in customer engagement offers numerous opportunities for growth and development. Our team members enjoy a dynamic work environment, challenging projects, and a chance to make a meaningful impact on our customers' lives.
Join Our Team
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