Senior Customer Engagement Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeProfessional Full time ₱41,000 - ₱45,000

Job Title:

Customer Service Professional

We are seeking a skilled and experienced professional to join our organization as a Customer Service Representative.

Responsibilities:

  1. Utilize strong expertise in handling customer inquiries, providing solutions, and ensuring exceptional customer experience.
  2. Develop and implement effective strategies for lead generation, customer engagement, and support.
  3. Create visually appealing content tailored for use within various campaigns and assets.
  4. Design intricate workflows for multi-level campaigns, including email sequences, triggers, and automated actions.
  5. Conceptualize and implement campaigns that effectively achieve client goals.
  6. Deliver high-quality work within tight deadlines by demonstrating strong organizational skills and efficiency.
  7. Display meticulous attention to detail in both content creation and technical execution combined with a creative mindset.
  8. Troubleshoot and resolve technical challenges related to software, customer service, and campaign workflows.
  9. Communicate effectively to work closely with team members and clients to align on objectives and deliverables.

Requirements:

  1. Excellent English proficiency is required.
  2. Candidates must be tech savvy.
  3. All candidates are required to have attended college.
  4. Mid-level candidates must have at least 3 years of relevant experience.
  5. Strong attention to detail is essential.

Key Skills:

  • Communication
  • Problem-solving
  • Time management
  • Teamwork
  • Attention to detail

Our Organization:

We value creativity, innovation, and exceptional customer service. Our team members are dedicated to delivering top-notch results while maintaining a positive and inclusive culture.

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