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NetSuite Expert

1 week ago

Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time
Job Overview

We are seeking a highly skilled NetSuite Specialist to join our team at Ayuda Business Management Solutions Inc. As a key member of our organization, you will be responsible for providing exceptional support and service delivery to our clients.

Key Responsibilities
  • • Provides direct first-level support via telephone, email, web, or other means
    • Answers RFIs, assists with app navigation, and provides onsite and remote assistance
    • Troubleshoots issues using the KB as reference, resets passwords, and routes tickets
    • Escalates issues to Level 2, 3, and principal teams when needed
    • Monitors premium hours spent/renewal of managed support and services
    • Receives, logs, and updates incident reports and service requests

Required Skills and Qualifications
  • • A degree in Engineering or Computer Science-related courses
    • At least 5 years of experience in NetSuite
    • Strong oral expression, comprehension, and active listening skills
    • Critical thinking and written expression abilities
    • Service orientation, active learning, and coordination and collaboration skills
    • Time management skills and ability to meet deadlines
    • NetSuite certifications/CPA is a high plus