Technical Support Specialist

7 days ago


Caloocan City, National Capital Region, Philippines beBeeEngineering Full time ₱800,000 - ₱1,000,000
Job Description

The Senior MES Customer Support Engineer will work independently and collaboratively as part of the support team to undertake complex tasks and resolve technical issues.

This role involves working on our Support Portal, reviewing incidents, problems, and change requests, and providing in-house training on cutting-edge technologies. The engineer will have the opportunity to work with innovative technologies in leading multinational food and beverage companies.

Key Responsibilities
  • Logging into various systems to resolve technical issues efficiently
  • Reviewing incidents, problems, and change requests on the Support Portal effectively
  • Providing in-house training on cutting-edge technologies to enhance employee skills
Requirements
  • Bachelor's degree in computer science or mechanical/electrical/electronic engineering
  • At least 7 years of experience in software projects delivery for process-oriented environments
  • Industry knowledge in food and beverage processing is advantageous
  • Supporting bespoke software applications is required
  • Proficiency in SQL Databases and Microsoft SQL Management Studio
  • Experience with ETL, SSIS, C#, JavaScript, HTML, XAML


  • Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱6,200 - ₱7,900

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. As a Remote Technical Support Representative, you will play a crucial role in delivering exceptional technical assistance to our customers.Key ResponsibilitiesProvide timely and effective resolutions to inbound technical support requests via phone, chat, or email.Diagnose and...


  • Caloocan City, National Capital Region, Philippines beBeeCustomer Full time $6,000 - $7,200

    Job OverviewWe are seeking a skilled Technical Support Specialist to fill this role.This individual will provide top-notch remote support to customers, reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.Key aspects of the job include technical support experience, excellent communication...


  • Caloocan City, National Capital Region, Philippines beBeeSupport Full time $50,000 - $60,000

    Job OpportunityWe are seeking a skilled and experienced Technical Support Specialist to join our team.This role involves providing white-glove, end-user support via phone, email, and chat. You will be responsible for managing incidents and requests within the ServiceNow ticketing system, performing daily ticket follow-ups with end-users, resolving username...


  • Caloocan City, National Capital Region, Philippines beBeeProblemSolving Full time ₱3,500,000 - ₱4,500,000

    Job Role SummaryThe primary function of the Technical Support Specialist is to offer technical assistance to customers and internal teams through various communication channels. This role requires exceptional proficiency in all areas related to client products, outstanding communication skills, and the ability to thrive in a dynamic environment.Key...


  • Caloocan City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $83,000

    Job DescriptionAs a Technical Support Specialist, you will play a crucial role in providing top-notch support to our customers. Your primary responsibility will be to serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.You will work closely with internal teams to identify, document, and...


  • Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱25,000 - ₱28,000

    Role OverviewWe are looking for a skilled Technical Support Specialist with Quality Assurance expertise to enhance our product's reliability and customer satisfaction.This role combines technical support and quality assurance responsibilities to ensure seamless customer experiences.Key Responsibilities:Handle complex issues escalated from the customer...


  • Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱4,000,000 - ₱8,000,000

    Job OpportunityWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team.Job ResponsibilitiesProvide expert technical support for end-users and internal network systems, ensuring seamless connectivity and optimal performance.Assist with troubleshooting, maintenance, and upgrades of network infrastructure, leveraging...


  • Caloocan City, National Capital Region, Philippines beBeeTechnical Full time $6,500 - $7,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled technical support specialist to join our team. The successful candidate will provide advanced technical support, escalated troubleshooting, and assist in maintaining operational continuity across our systems, hardware, and software platforms.Key Responsibilities:Tier 2 Support &...


  • Caloocan City, National Capital Region, Philippines beBeeCybersecurity Full time $46,000 - $62,000

    Technical Support RoleWe're seeking a skilled technical support specialist to join our team. As a member of our technical services team, you'll provide critical assistance to learners across our platforms.About the JobThis is a full-time salaried position with flexible shift work hours, including evenings and weekends. You'll collaborate with...


  • Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱30,000 - ₱50,000

    Job Summary:As a global technical support specialist, you will provide high-quality assistance to remote work-at-home analysts via various communication channels.Key responsibilities include troubleshooting and diagnosing IT issues, maintaining accurate ticket logs, and ensuring the technical knowledge base remains up-to-date.Key Skills and...