Technical Account Specialist

7 days ago


Manila, National Capital Region, Philippines NICE Full time
Responsibilities

The Technical Account Specialist will be responsible for delivering world-class business and technical account management to clients. Key responsibilities include:

  • Building, mentoring, developing, and leading a hybrid team of Professional Services Managers and Individual Contributors.
  • Functional leadership for Professional Services (Implementation) CSAT, Time to Turn-up, and MAT.
  • Partnering with regional leaders to effectively lead a team of global employees.
  • Developing and executing retention strategies and renewal processes that meet or exceed stated retention targets.

Requirements

  • Bachelor's Degree preferred or equivalent work experience required.
  • 12+ years of professional experience in customer service, contact center, and/or B2B technology.
  • 5+ years management experience, including building and leading high-performing teams.
  • Experience in leading remote teams is a plus.


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