Healthcare Navigator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeNavigator Full time $100,000 - $125,000
Healthcare Navigator Role

We are seeking a skilled and compassionate Healthcare Navigator to join our team. As a key member of our organization, you will play a vital role in expanding our presence in the healthcare industry.

As a Healthcare Navigator, you will be responsible for guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities:
  • Care Coordination (80%)
    • You will serve as the first point of contact, ensuring a professional and welcoming patient experience.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with HIPAA regulations.
    • Respond to patient inquiries via phone or email with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present our value proposition to acquire new provider partnerships.
    • Handle high outbound call volumes effectively.
    • Maintain accurate outreach records in CRM software.
    • Track and report key performance indicators (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.
What We Look For
  • Proven experience in care coordination, particularly in physical healthcare settings.
  • At least one year of outbound sales experience, preferably in healthcare.
  • Strong cold-calling and email outreach skills.
  • Proficiency with CRM tools, such as HubSpot, and other relevant software.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.
Preferred Qualifications
  • Background in medical imaging, healthcare sales, or radiology solutions.
  • Experience working with hospital decision-makers.

This is an exciting opportunity for a motivated and detail-oriented individual to make a meaningful impact in the healthcare industry.

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