Patient Journey Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeNavigator Full time ₱1,500,000 - ₱2,500,000

Role: Patient Journey Guide

We are seeking a compassionate and detail-oriented professional to guide patients through complex healthcare journeys with empathy and professionalism.

About the Job:

This is an exceptional opportunity to make a meaningful impact in the lives of patients and their families. As a Patient Journey Guide, you will be responsible for coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Main Responsibilities:
  • Patient Support & Coordination
    • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
    • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
    • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
  • Care Navigation & Education
    • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
    • Educate patients on available services, preventative care, and next steps.
    • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
  • Emotional Support & Advocacy
    • Provide compassionate listening and emotional support to patients managing complex medical issues.
    • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
  • Data & Documentation
    • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
    • Track and report patient outcomes to identify opportunities for workflow improvements.
  • Process Improvement & Collaboration
    • Provide feedback to internal teams on patient needs and operational enhancements.
    • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
    Requirements:
    • Excellent Communication Skills
    • 2+ Years of Experience in Healthcare Support or Care Navigation
    • Strong Understanding of the Healthcare System and Patient Care Processes
    • Proficiency in Google Suite, Calendly, RingCentral, and CRM or Case Management Tools
    • Compassionate, Patient-Centered Approach with Emotional Resilience
    Benefits:
    • Flexible Work Arrangement: Remote work option with flexible hours.
    • Generous PTO Policy: Ample paid time off to rest and recharge.
    • Health Coverage: HMO coverage after 3 months.
    • Direct Mentorship: Guidance from international industry experts.
    • Learning & Development Opportunities: Access to resources for professional growth.
    • Global Networking: Opportunity to work and connect with professionals worldwide.
    • Work-Life Balance: Support for a healthy balance between work and personal life.
    Recruitment Process:
  1. Application
  2. Screening
  3. Skills Assessment
  4. Top-Grading Interview
  5. Client Interview
  6. Job Offer
  7. Onboarding

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