Customer Success Drive

6 hours ago

Angeles City, Central Luzon, Philippines beBeeLeadership Full time $80,000 - $100,000

Unlock Your Potential as a Customer Service Team Lead

We're seeking a skilled leader to drive our customer support teams forward. As a Customer Service Team Lead, you'll be responsible for guiding your team towards success and delivering exceptional service to e-commerce brands.

What You'll Bring To The Table
  • A minimum of 3 years of leadership experience in a customer service environment.
  • A proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is highly valued).
  • An excellent command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • The ability to effectively manage KPIs, attendance, and performance.
  • Experience in regular team coaching, one-on-one mentoring, and performance reviews.
  • The capacity to assess team well-being and provide support where needed.
  • Strong analytical skills to create, interpret, and act on performance reports.
Your Day-to-Day
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Benefits
  • Performance and recognition bonuses.
  • Health insurance.
  • Paid time off.
  • Year-end bonus.

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