Customer Service Representative Lead
4 days ago
Company Overview: At Metacom, we are dedicated to providing exceptional customer service and support. Our team is passionate about delivering results-driven solutions that meet our clients' needs.
Salary: The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.
Job Description:
- Assist in leading the customer service team, providing guidance and support as needed.
- Process cash applications for receipts received from payment on invoices & cash in advance for assigned markets.
- Have conference calls/meetings with assigned markets to discuss unapplied cash & prepayments so that items can be applied timely and accurately.
- Answer questions and address issues brought up by various departments: including Sales, Finance, and Collections.
- Assist with audit requests and special requests as needed Credit card payment processing Process credit applications Provide credit references on request Set up meetings with finance leads once a week.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficient in Microsoft Office and other software applications.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
Others: If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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