Workforce Operations Coordinator

We are seeking a Workforce and Reports Specialist who will play a critical role in supporting the Operations Department by ensuring optimal staffing, attendance, and productivity across all teams. This position is responsible for real-time monitoring, schedule and attendance management, data analysis, and reporting to drive operational efficiency and...

Job Description:The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of...

The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.Key...

Job Description:This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions. The Deputy Manager collaborates closely with operations, client services, and other support teams to deliver on service level agreements (SLAs) and drive performance improvements.Strategic Planning & Forecasting· Develop and...

Who we are & what we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual,...

Who we are & what we do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual,...

Job Title and OverviewOur team seeks a skilled Workforce Administrator to oversee workforce management in Luzon.The ideal candidate will have experience in project coordination, ensuring seamless day-to-day operations.ResponsibilitiesSchedule and Coordinate Meetings: Organize and facilitate meetings with team members to discuss project progress and...

Job Roles and Responsibilities:Analyze intraday statistics, workforce performance, service levels, and scheduling statistics to recommend courses of action in balancing service levels to business and staff requirements.Work closely with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all...

A Workforce Planning Specialist is responsible for overseeing the planning, coordination, and optimization of workforce resources within the company to ensure smooth operations, high productivity, and cost-effectiveness.Key Responsibilities:Workforce Planning:Implement staffing schedules that meet operational requirements while maximizing employee...

Job descriptionStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...