Home Maintenance Expert

1 week ago

Taguig, National Capital Region, Philippines beBeeProduct Full time $40,000 - $70,000
Our Mission and Vision

We strive to make home maintenance and improvement accessible to everyone. Our goal is to provide personalized guidance, AI tools, and a best-in-class hiring experience.

About the Role

The Product Specialist plays a vital role in driving product quality initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback. This position ensures the delivery of a high-quality user experience that aligns with business objectives and continuously meets user needs.

Key Responsibilities
  • Stay up-to-date on recent updates and new features to effectively manage bugs and feedback.
  • Respond to product inquiries from internal customers across designated channels.
  • Create and leverage data-driven insights to influence decisions and drive improvements.
  • Engage in team huddles and share valuable insights, offering solutions and addressing potential challenges.
  • Take ownership of key responsibilities, including bug reports, feedback reports, metrics, data analyses, and quality audits.
  • Address bugs and feedback constructively, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
  • Manage special projects, trackers, reports, and analyses while coordinating with stakeholders for timely delivery.
  • Collaborate with other teams to improve product performance and user experience.
  • Assist in creating and maintaining documentation and best practices related to product usage, bug resolution, and feedback management.
Requirements
  • Strong research, navigation, and investigative skills.
  • Experience with Salesforce, Coda, and Jira or similar tools.
  • Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
  • Team player with excellent collaboration skills.
  • Detail-oriented and process-driven individual.
  • Clear and effective communicator.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.

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