Senior Cloud Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCloud Full time $99,600 - $124,995
Job Description

We are seeking a skilled professional to fill a critical role in our managed services team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for problem-solving.

As a Senior DevOps Consultant, you will be responsible for providing ongoing support, escalations from the monitoring team, and proactive maintenance for our client's Azure platform. Your duties will include:

  1. Support of client's Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure.
  2. Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
  3. Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms.
  4. Install, configure, and administer client systems in Azure to improve client's infrastructure.
  5. Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client's environments.
  6. As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery.
  7. Create and maintain updated documentation for each client's environment.
  8. Promote best practices to enhance and improve organizational processes.
  9. Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environments.
  10. Provide consultation and monthly reports with respect to the client's cloud-based infrastructure.

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