Key Account Growth Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000
Customer Success Professional

We are seeking a results-driven individual who has a passion for customer satisfaction, technology, and growth. The Customer Success Manager acts as a trusted advisor to our customers and is responsible for ensuring their success with our software & service.

  • Builds a goal plan for the customer, focused on the short & long-term goals towards growth, and identifies ways our platform can support those goals.
  • Manages all inbound customer communications by organizing/escalating & resolving issues appropriately including: assistant quality, staff replacement, billing, sales, and technical inquiries.
  • Understands our different offerings and communicates it clearly to customers as you grow their engagement in order to promote upgrades, engage in upsells, and obtain customer referrals.

Responsibilities:

  1. Become the primary contact post-sales, by conducting a thorough customer onboarding & customer education process and take full ownership of the account's health post-implementation.
  2. Prepares the account to be billable by ensuring that the customer successfully starts with our service, through an introduction to their assistant, by ensuring the customer has access to the platform, and by prompting the customer to delegate their first task.
  3. Proactively manage the relationship between our virtual assistants and your assigned clients both during & post-onboarding including: periodic email check-ins with customers, ad-hoc phone/conference calls/texts, and through actively checking-in with the virtual assistants, supervisors, and managers assigned to the account as well as to monitor customer usage using our proprietary web tool.

Requirements:

  1. A Bachelor's degree or higher.
  2. Excellent written and spoken English communication skills.
  3. At least a year of experience in client relationship management AND/OR project management is a must.
  4. Experience with process implementation is preferable but not required.

Benefits:

  • Fast reliable Internet connection & reliable electricity.
  • Professional microphone headset or functional computer microphone equivalent.
  • Clean & professional background/audio environment for video calls with customers.
  • Performance Bonus.
  • Opportunity to network with executives at a rapidly growing company.
  • Remote work-friendly.
  • Avenues for rapid promotion & salary increases as the company scales.

Work Environment:

  • Fast-paced, dynamic work environment.
  • Collaborative team-oriented atmosphere.
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