Empower User Success Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Role

Create impact in a high-growth fintech startup.

HitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments.

We help thousands of merchants bring their business dreams to life by providing innovative solutions and unparalleled customer support.

This is a full-time role with amazing growth potential.

About The Position:

You will play a direct role in elevating user satisfaction and helping their businesses grow.

Acting as a trusted advisor to HitPay merchants, you'll delve into their pain points and recommend tailored solutions to optimise their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management.

You'll collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

Key Responsibilities:

  • Own the post-sales cycle from customer engagement, retention, and growth of our users.
  • Build relationships and become a trusted payments advisor to key stakeholders.
  • Provide exceptional customer service through messaging platforms and phone calls.
  • Be a great listener and uncover our user's needs.
  • Identify areas for improvement in each client's business process.
  • Discuss customer insights and feedback with the Product and Engineering teams.

Necessary Skills:

  • 2+ years of customer success or client-facing experience.
  • Strong business mindset, with an ability to identify the strategy behind each of our user's businesses.
  • Lots of empathy and patience. You're eager to advocate for our users.
  • Experience handling difficult situations or customers, while remaining professional and personable.
  • Strong interest in the fintech industry.
  • An analytical and strategic mind.
  • Highly resourceful, with an ability to navigate through our data.
  • Self-starter who can independently drive projects in a remote working environment.

What We Offer:

  • Highly motivated, smart, and ambitious team.
  • Learning opportunities and growth.
  • Flexible, remote working.
  • 21 days annual paid leave.
  • Unlimited medical leave.

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