Workforce Coordinator

5 days ago


Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full time
About the Position

The Workforce Coordinator will play a critical role in ensuring the smooth operation of our teams. As a Workforce Coordinator, you will be responsible for managing team attendance, establishing quality standards, and providing coaching and performance feedback.

Key Responsibilities
  • Manage team attendance and ensure compliance with company policies
  • Develop and implement quality standards and KPIs
  • Provide regular coaching and performance feedback to team members
  • Address client and agent escalations promptly
  • Collaborate with cross-functional teams to optimize business processes
Requirements and Qualifications
  • 3-5 years experience in a supervisory role
  • In-depth knowledge of performance metrics and data analysis
  • Excellent communication and leadership skills
  • Strong organizational and time-management skills
  • Ability to work effectively in a team environment
Benefits and Perks
  • Company Laptop provided
  • HMO Coverage on Day 1
  • Free HMO Dependent
  • Paid Leaves with Unused Leave Conversion
  • Monthly Attendance Bonus
  • Annual Bonus
  • Monthly Prizes and Bonuses
  • PHP 10k to 30k Referral Bonus


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